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"Worse than awful"

About: Leighton Hospital

I attended A&E on the recommendation of NHS 111 after not being able to manage my pain with GP prescribed medication. I attended for severe back and abdominal pain with an idea of what the GP suspected the issue to be. My GP also said to go to A&E should my condition worsen as I am at risk of something rupturing. During triage I was asked what my pain was on a scale of 1 to 10 and I said 8. I did not feel like I was being listened to. I had my blood pressure done and was sent back to the waiting room. After 2 or so more hours of sitting on the hard chairs as well as standing whilst being bent double with the pain, I had to knock on the door and practically beg for pain relief with tears running down my face. Pain knocking on a 10 at this point. Not once was I asked if I was okay. A nurse came and administered oral morphine in the waiting room. This didn’t help so an hour later I asked to go home. I needed to be laying down not sat in chairs. I really felt like the staff didn’t care. Just because I wasn’t rolling around in the floor, it doesn’t mean that I’m not in severe pain. As I was leaving I saw two nurses who I’d spoken to on arrival. They could not believe that I was leaving without being seen given they knew how much pain I was in. If I ever need treatment again I would rather drive over an hour to Wythenshawe than be treated at Leighton hospital.

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Responses

Response from Leighton Hospital 3 weeks ago
Leighton Hospital
Submitted on 02/04/2024 at 15:00
Published on nhs.uk at 15:00


Dear patient,

Thank you for your feedback. Please accept my apologies that you felt you were not listened to, on your arrival to the ED. There is a criteria that has to be met to be able to sit a patient back into the waiting room safely. However, I would expect pain control to be given as required and I'm sorry that this was not the case. We have recently made changes to our escalated staffing to support the waiting room with a qualified nurse in times of increased demand, and so I hope this offers some assurance that we take patient's feedback seriously.

Kind regards,

Kaylie Stone

Matron - Emergency Department

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