"Unhelpful, not caring, waste of service"

After receiving a text msg from the DR saying that an appointment needed to be booked to re-evaluate my childs ongoing condition i'm tolds its only a routine appointment needed and so to call in the morning and see if any apts available. So a child is being neglected for an appointment requested by a Dr and there are apparently no future appointments to be booked. Waste of time. Bring back an online booking system and get rid of the receptionist that refuse to book appointment. Neglect