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No joined up writing.

Story from nhs.uk

"No joined up writing."

About: Warrington Hospital

Arrived A&E c10.30.

Checked in

Wait

Triage

Wait

Referred Urgent Day Care

Wait

Blood Pressure

Wait

Blood

Wait

Saw Doc. Spain need CT scan

Wait

Told needed cannula

Wait

Cannula inserted

Wait

Scan (after wait and complaint).

Wait

Saw consultant ((very good)

Went home

In hospital c7.5hours, received max 1 hour treatment.

Because of the illness quite obvious blood should have been taken in first triage. Or blood should have been taken when blood pressure take. Cannula should also have been inserted at the time of first examination by 1st Doc. This would probably have saved 3 hours of waiting time at least.

Can’t fault the staff or treatment and advice but the organisation and management is abysmal.

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Responses

Response from Warrington Hospital last month
Warrington Hospital

Submitted on 26/03/2024 at 12:56
Published on nhs.uk at 12:56

Dear Margarita,

We're sorry for the challenges you faced during your visit to our A&E department. Your feedback is invaluable, and we're sorry for any inconvenience caused by the delays in your care.

We ask that you contact our Patient Advice and Liaison Service (PALS) at whh.pals@nhs.net or by calling 01925 275512 to discuss your experience further. Your feedback will help us make meaningful improvements.

Thank you for bringing these issues to our attention, and we apologise for any distress caused.

Best wishes,

The Communications Team

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