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Solihull Healthcare Partnership Appointments…

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"Solihull Healthcare Partnership Appointments…"

About: Bernays & Whitehouse Medical Partnership

Solihull Healthcare Partnership system of booking appointments does not work. Up to now I have visited a surgery 3 times to obtain an appointment. First time no appointments "come back tomorrow at 8.30 and you will get an appointment". Second time at 8.10am queue of approximately 20 patients outside waiting to get in "No appointments". Third time got there before 8.00am and again a long queue of patients - no point in waiting, there will be nothing left. There were elderly people waiting to get an appointment who had been there since 7.45am that is terrible. Why can't we go back to the system as it was and go to our surgery and book an appointment with the receptionist there? Over the years I have, most times, seen my Doctor when necessary who I can talk to and have respect for but seriously considering having to leave Solihull Healthcare Partnership which is sad. I have a heart condition and would like to discuss my medication with "my" GP. Yes, I have tried phoning but by the time you speak to someone there is nothing left, or you get cut off. I am sure the Doctors are doing their best - it's just getting to see them is the problem.

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Responses

Response from Bernays & Whitehouse Medical Partnership last month
Bernays & Whitehouse Medical Partnership

Submitted on 27/03/2024 at 18:59
Published on nhs.uk at 18:59

Dear Patient,

Thank you for your taking the time to give us your feedback on access and appointment availability.

We are sincerely sorry to hear that you are not happy with the service you receive.

So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net

We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them.

We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch.

SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk.

You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is currently available between 8am and 10am, Monday to Friday.

Kind regards,

Patient Experience Team

Solihull Healthcare Partnership

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