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Very poor service

Story from nhs.uk

"Very poor service "

About: Waterfield House Surgery

Can never get a quick appointment for an illness. Just heard the 2 receptionists asking each other about my medication. Not medically qualified yet thought she was. Prescribed something by a doctor without examination first and had no effect on my shortness of breath. Hopeless down there. Can't sort out any of the conditions I have. I'd go as far to say that they seem clueless down there. Just asked the receptionist for the practice managers contact details and was refused.

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Responses

Response from Waterfield House Surgery 5 days ago
Waterfield House Surgery

Submitted on 24/04/2024 at 16:16
Published on nhs.uk at 16:16

Dear Mr Fox,

As per our conversation, we discussed the challenges related to adapting to our recently implemented total triage system. I assured you that your issue had been promptly evaluated by the on-duty dutor. Based on your medical history and symptoms, the doctor devised a treatment strategy. Although a physical examination was not repeated, the doctor ordered specialized tests to achieve an accurate diagnosis. Additionally, medication was prescribed to alleviate your symptoms while awaiting further assessment. I also apologized for any communication lapses from our receptionists and any inconvenience related to the complaint link.

Anna

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