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"High standard of care for umbilical hernia operation"

About: Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29)

(as a service user),

in mid-March I was taken by ambulance to RAH as my hernia was extremely sore.

During my time in casualty one of the surgeons Erin came in and told me that she would try to get me in for an operation as soon as possible. She was true to her word as three days later one of the medical secretaries got in touch to say that I would get the operation a week later. Again her level of kindness was outstanding.

Throughout my time in hospital the level of care I received was of a very high level from every member of staff that I was in contact with but some were on a different level. A massive thanks to Derek and Kim who were the ambulance crew, Elaine the medical secretary, Erin the surgeon, Doctor Smith and the anaesthetist Simon who explained everything fully and attempted to put me at ease with his jokes. I do not think that Kevin Bridges has anything to worry about.

Finally  Jennifer the nurse in the ward where I was taken after the recovery room was first class and even tied my laces for me. I can honestly say the NHS is in safe hands with the staff that I came into contact with.

Thanks to everyone.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 05/04/2024 at 11:18
Published on Care Opinion at 11:18


picture of Kevin Torbet

Dear Jimmy58

Thank you for taking the time to leave us your feedback on Care Opinion.

I was pleased to read the care and treatment you received from our staff was to a high standard and you felt well cared for.

I was delighted to hear your operation was a success and you didn't need to wait long for the procedure to be undertaken. This must have been a huge relief to you.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

I'll be sure to let Simon know he needs to work on his jokes.

Kind regards

Kevin

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