"Terrible receptionist"

I rarely ask anything of this practice, but when I do get in touch I expect to be greeted with an acceptable degree of professionalism. However, on speaking to the female receptionist, it became clear I would not be getting this. She was rude and confrontational. She made my request for an appointment feel like I was trying to take advantage of the system and she kept questioning why I was trying to make an appointment. When I told her she was being rude and unhelpful she denied this and tried to talk over me. I notice the practice manager responds to these reviews - please do so with mine.