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"Uncaring"

About: Triangle Group Practice

Unprofessional receptionists, unanswered calls, inefficient doctors, used to be a great practice now a total shambles, supposed to get 10 minute appointments now lucky to get 5, queued outside to get appointment was told dr would ring me at home within 20 minutes that was 2 hours ago rung reception to say not received call was told to wait and was hung up on, referral was sent to wrong hospital, then re-done and sent to another wrong hospital then re-done and filled in incorrectly now awaiting 4th attempt while still in pain, feeling absolutely distressed.

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Responses

Response from Triangle Group Practice last month
Triangle Group Practice
Submitted on 28/03/2024 at 11:22
Published on nhs.uk at 11:22


Dear Patient,

Thank you for your feedback, however as you have posted anonymously I am unable to determine what happened with the hospital appointment.

Would you please let me know who your are so that I can address your concerns directly.

John Smith

Practice Manager

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