"Poor service"

Thank you for your comment.

AMP is very sorry to learn of your son’s experience. Obviously sometimes patients do have to wait for an appointment to see a specific GP but, 5 weeks to see any doctor is out of the ordinary for our Practice. If you would like to you are welcome to contact the surgery directly and discuss your concerns further and in more detail with the Practice Manager who will listen to the specific details of what you experienced. The Practice Manager can drill down to the exact date/time of your experience to see if there was anything untoward which may explain this.

The GP Patient Survey is a good indicator of patient satisfaction with the service we provide. AMP is consistently above the local and national patient satisfaction rate for ease of getting through to the practice by phone, appointment availability and customer service.

We are proud of this. Alveley Medical Practice works hard to maintain a good standard of service and we take customer service very seriously. The reception staff are often the first person our patients see or speak to. It is never their intention to be anything other than friendly, welcoming and understanding. If, in your experience, we got it wrong please tell the Practice Manager how we got it wrong so we can improve.

If you are not happy with our response please visit the Practice website https://www.alveleymedicalpractice.co.uk section Complaints and feedback.