Attended A&E to be seen by the medical team.
Horrified that it was swamped with patients all requiring medical assistance
Staff coped well in regards to numbers, however the turnaround of patients seemed relentless.
Staff honest regarding the timeframe of expectations to be seen by a Dr.
Didn't feel comfortable with the initial tests due to a staff member.
Given a lengthy time had passed I couldn't obtain anything to eat or drink or go outside for fresh air so as not to pass my illness or or make mine worse.
Patients were actively amongst other patients having a picnic with no regard for hygiene or other patients or staff?
No seats, sat on floors, stood in corridors.
In all the hours I was there, at no point was a WC cleaned and yet the volume of pedestrian traffic was overwhelming.
Finally passed to another department where again I wasn't seen by a Dr, I was seen by a nurse practitioner, I wasn't reassured nor seen by a qualified Dr.
When offered to request one from the relevant department, I was advised that they'd gone home sick.
Whilst I comprehend that in current times the NHS are doing what they can with the resources they have, my visit wasn't about patients or staff it seemed more about beds.
The NHS isn't equipped nor does it feel like a caring hospital environment and yet medical teams continue to provide what they can & at times deliver the best care possible, it's written on their faces and the morale is ignore the negatives, volume of patients etc
After three staff members I felt mildly assured by only one & unassured by the other first & last.
"Doesn't feel like a caring hospital environment"
About: University Hospital Monklands / Emergency Department University Hospital Monklands Emergency Department ML6 0JS
Posted by moonfy38 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Jennifer Montgomery