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"Absolute diabolical experience! "

About: West Hull Health Hub

Firstly 100 in the queue to make an appointment, when I finally got through I was offered appointments everywhere but my surgery! Is there any wonder people don’t want to even ring doctors on the first place!

Managed to get an appointment for 16:00 it is now 16:42 I still have not been seen! Twice now I have asked the receptionist and been told they’re behind, so every single doctor in the surgery is behind?

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Responses

Response from West Hull Health Hub 3 weeks ago
West Hull Health Hub
Submitted on 29/04/2024 at 14:10
Published on nhs.uk at 14:10


Dear Patient

Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact

Kind regards

Sophie

Patient Experience Officer

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