"Awful....again"

I have been attempting to get an appointment with someone for a blocked ear that I have had for 2 weeks. I have followed all advice on the NHS website to no avail. I submitted a request for an appointment around half past 7. My symptoms being that I am unable to hear, I have a headache and feel nauseous with the pain in my ear and a continuous whooshing noise made worse whenever I turn my head. The response? We are full, you will need to go to the walk in centre. I don't feel that I am safe enough to drive into a city nor can I sit on public transport for that time with my symptoms. I then called and explained this to the receptionist and noted that my medical records hadn't been passed onto someone medically trained as they would be able to see that I have had this problem many times before as well as a number of operations on my ears that mean this is likely to be an ear infection. I was advised that the reception manager would be in touch, I advised that she would need to email me as I can't hear without someone explaining things to me. Of course an hour later I had a phone call...that I couldn't hear. This is the fourth time I have made a complaint about this practice and none have been acknowledged by the practice manager and they have been sent directly to their email address, says it all really.