My mum is in her 80s and was told she would be discharged on a Monday morning and left her ward at 12:30hrs to wait in the Discharge Lounge for medicines and pick up.
By 17:30hrs we were still waiting on a prescription and discharge letter. On asking the nurse in charge it was discovered my mum was not getting any new medication only an adjustment to dosage on existing meds. The discharge letter had not been completed and the meds were still outstanding from pharmacy after 5 hours.
This length of time in a waiting room was very uncomfortable for my mum. Some patients came and went while we still waited, however there were 2 patients who had been waiting longer than my mum.
Not sure where the blame lies here - most people will say staffing, however I think maybe some processes and procedures could be reviewed.
I eventually took my mum home and the staff nurse was to call me when the discharge letter and meds were ready. The staff nurse did call however this was to advise the change in meds and that the prescription and letter would not be ready that night. Staff nurse was very apologetic and helpful. A poor service though between wards and pharmacy
"Discharge from hospital"
About: Royal Alexandra Hospital / Discharge lounge Royal Alexandra Hospital Discharge lounge PA2 9PN Royal Alexandra Hospital / Pharmacy Royal Alexandra Hospital Pharmacy Paisley PA2 9PN
Posted by phoenixje66 (as ),
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