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Management of my fathers pain

Posted By braceky34

"Management of my fathers pain"

About: Community Services - North Devon / Urgent Community Response (UCR) North Devon District Hospital / Acute Hospital at Home

(as a relative),

On Friday my dad who is usually able to manage at home developed pain around his pelvis which limited his ability to cope, and forced him to take to his bed. On saturday I phoned the ambulance service for help.

Instead of an ambulance a paramedic from the Ucr team turned up who assessed Dad, and arranged medication for his pain, and also arranged for support workers to visit twice a day to help with his personal care.

I was kept informed of progress over the next couple of days, and on Monday he arranged for the Acute hospital at home team to come out and see dad.

My impression of this service is that they are absolutely brilliant. They are quick and efficient. I cannot suggest any improvements. Thank you

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Responses

Response from Heather Wills, Acute Hospital at Home Service Manager (Northern Services), Department Acute Hospital at Home (AHAH) (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Heather Wills
Acute Hospital at Home Service Manager (Northern Services), Department Acute Hospital at Home (AHAH) (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/03/2024 at 17:49
Published on Care Opinion on 27/03/2024 at 09:24

picture of Heather Wills

Dear braceky34,

Thank you for taking the time to provide us with your feedback - it is really important as it helps us to improve our service. It's good to know that your experience with the Acute Hospital at Home team has been a positive one and we hope that your father continues to improve.

Many thanks

Heather

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Response from Samantha Cox, Clinical lead (Northern Services), Urgent Community Response (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Samantha Cox
Clinical lead (Northern Services), Urgent Community Response (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 27/03/2024 at 10:14
Published on Care Opinion at 10:14

Thank you braceky34 for your feedback. We're delighted to hear that you were satisfied with the service provided by the UCR team. Collaboration with other teams is integral part of what we do to ensuring patients' needs are met, and we're glad to know that this approach is proving effective.

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