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Wonderful experience

Story from nhs.uk

"Wonderful experience "

About: Harvey Group Practice

I moved to this surgery at the beginning of the year. What a refreshing change from my previous place. I completed the online form which is very convenient for a shift worker, although being able to complete it 24 hours a day would be a bit more convenient. I was told I would be contacted in 36 hours. I was called by a doctor the next day. He was fantastic, took the time to listen to me and advice me. He made three seperate arrangements to help with my issue. I was so pleased with the detail and advice he gave me.

I would highly recommend this surgery

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Responses

Response from Harvey Group Practice last month
Harvey Group Practice

Submitted on 27/03/2024 at 06:53
Published on nhs.uk at 06:54

Dear Patient,

Thank you so much for your kind words and feedback! We're thrilled to hear that your experience with us has been such a positive one, especially considering your busy schedule as a shift worker.

We truly value your input regarding the online form and its accessibility. Your suggestion to make it available 24 hours a day is duly noted, and we'll certainly explore ways to enhance the convenience for our patients.

It's wonderful to hear that the Doctor that had spoken to you had provided you with such attentive and helpful care. We pride ourselves on our commitment to listening to our patients and providing thorough advice and assistance. Your recommendation means a lot to us, and we'll continue striving to deliver excellent service to all our patients.

Warm Regards

Rochelle Larter

Practice Business Manager

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