"Nine hour wait time! "

My disabled son had a bad fall at school. He was assessed by a 999 handler over the phone and we were told to take him to urgent care. We booked him in and were quickly taken to a triage assistant not a clinician. She took some basic observations and asked some questions. After this she spoke to a clinician and despite severe bruising to his face we were told he couldn’t see a clinician for 9 hours which would be about 3am. We said that’s ridiculous, he needs rest, phoned 111 in the morning and were told to take him to A and E in Leicester where he was fully assessed by a doctor and x rayed to ensure no fractures or brain injury. I’m sorry this urgent care centre seemed a waste of time for us as he needed a clinical assessment not a quick look over by a non-clinician. 111 and A and E is better.