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I felt I wasn't on my own

Posted By Flowergirl21

"I felt I wasn't on my own"

About: University Hospital Wishaw / Day Surgery University Hospital Wishaw / Theatres, Recovery & Anaesthetics

(as a service user),

I attended an appointment at Day Surgery at Wishaw General Hospital in February to have surgery under a general anaesthetic to remove a large skin cancer on my lower back. From the moment I arrived for the surgical procedure in the early morning till I left hospital later that afternoon, the staff were so friendly, helpful and informative. They explained everything to me from the nursing staff to the anaesthetist and plastic surgeon. I felt I wasn’t on my own and that they were there to support me despite the ward being busy. 

Thank you Day Surgery.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 31/03/2024 at 22:54
Published on Care Opinion at 22:54

picture of Jennifer Montgomery

Dear Flowergirl21,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery.

I am so pleased to hear that after such a worrying diagnosis you have been so well supported and that you were not alone when getting your operation. It can be such a worrying time attending hospital for a procedure and it must have been so reassuring to have attentive staff who shared all the information you needed with you.

I look forward to passing on your kind words to the whole team who I am sure will be delighted to hear the difference they made to your experience. I am sure your feedback will give them a real boost.

I hope you are recovering well.

Kind Regards,

Jenni

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