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Impossible to get an appointment

Story from nhs.uk

"Impossible to get an appointment"

About: Broomwood Road Surgery

Today, I tried to contact them to make an appointment.

You used to be able to phone up!

You used to be able to book online!

Then they introduced that ridiculously complex eConsult that ask a million irrelevant questions then tells you to go to A&E or call 999!

Now I can't even fill one of those in; it says "Your practice isn’t accepting online requests right now"

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Responses

Response from Broomwood Road Surgery last month
Broomwood Road Surgery

Submitted on 20/03/2024 at 12:37
Published on nhs.uk at 12:37

Dear patient,

I am sorry that your experience today to book an appointment with a doctor has been unsatisfactory. Unfortunately, due to Medical Staff sickness we have had to close our eConsults as we have reached capacity and only have limited appointment availability.

Our practice is a 'Total Triage' Practice and all appointments are booked via eConsult. Once an eConsult is submitted it is triaged on the day by a clinician and an appropriate appointment is then booked by the receptionist or a link will be sent to you directly to book an appointment

Once again I am very sorry for any inconvenience this may have caused you.

Mrs Kirk

Practice Manager

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