"Get rid of your booking system "

So my daughter has chronic kidney disease and Southampton hospital have starting the matching process with myself but I was told by a consultant I need to get an appointment with my doctors to dicuss my BMI and other parts to get ready to give doner but unfortunately when trying to book I can't and spoke with reception that just said they can't help but keep trying the booking system the surgery are putting poeple at risk, and need to go back to the first system they had. I understand that this industry can be very demanding but they really need to step up