This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Very bad system and service.

Story from nhs.uk

"Very bad system and service."

About: Holbrooks Health Team

I recently went to see this practice about an ongoing condition and was seen to by a student doctor who was actually very nice. But I did not know that they can't prescribe medication until actual doctor signs it off. Was a chore going backwards and forwards to pharmacy and reception to chase up my medication. On my second visit to student doctor about my ongoing condition I asked for a fit note for my work as they had requested it. Again the student doctor cannot issue this and has to be requested on the Holbrook's health site to be assessed by an actual doctor.

I requested the fit note last Thursday and told it would be 48 hrs till I had a call or message. Still hadn't heard anything by Monday night so phoned to see what's going on. Then it took 5 mins for whoever I spoke to, to find it on the system. I was told it would be ready tomorrow (not so funny but tomorrow never comes) as it is now over 96 hrs and I'm still waiting for a call or message. I have had to return to work even though I am still not right because they going to stop my money as I still haven't produced a sick note.

I am sick of phoning and going to the practice to chase them up for something that I requested per their own system. Obviously this system does not work. Very bad experience indeed.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Holbrooks Health Team last month
Holbrooks Health Team

Submitted on 21/03/2024 at 11:40
Published on nhs.uk at 11:40

Dear Anthony,

Thank you for your feedback. We're sorry for the trouble getting your medicine and fit note on time.

We appreciate you acknowledging the clinicians attentiveness. While they can provide excellent care, finalised prescriptions require a supervising doctor's review. We'll explore ways to better communicate this process to patients beforehand.

We apologise for the delay in processing your fit note request. The 48-hour turnaround time unfortunately wasn't met. We're reviewing our internal procedures to ensure faster processing.

Please reach out to us directly on cwicb.patientservices@nhs.net if you would like any further assistance. We are committed to providing efficient and timely care to our patients. Your feedback helps us improve and ensure a smoother experience for everyone.

Thanks, Holbrooks Management Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k