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"Fantastic service "

About: The Glenfield Surgery

Having read through some of the reviews for the surgery, I’d like to say my experience has been the complete opposite! I almost always am able to get an urgent appointment when I need one and if not have been given alternative options.

A few weeks ago I noticed a new lump which I started to become worried about, I was passing by the surgery so went in instead of calling (this was around 10:30am) and was advised by the lovely lady with the eyelashes that there were no appointments left until the following week but to call back at 2 to try and get an emergency appointment. She had already rang me back before 12 o’clock with a cancellation slot! The clinician I saw was absolutely wonderful and couldn’t have made me feel more at ease and welcomed, I didn’t feel rushed in the slightest. I was then referred and have already had my hospital appointment (11 days after the initial appointment!)…So a massive thanks to the surgery for the fast and friendly service.

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Responses

Response from The Glenfield Surgery last month
The Glenfield Surgery
Submitted on 25/03/2024 at 13:20
Published on nhs.uk at 13:20


Dear Sir / Madam

Thank you for your comments and positive feedback. The Surgery is pleased that the experiences you have received have been exceptionally good and you felt professionally listened to. The Surgery employs a diverse group of clinicians along with other healthcare professionals which enables us to deliver an exceptional level of service to all our patients.

Thank you!

The Glenfield Surgery

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