"Lacking in patient care and poor communication"

I recently joined this practice and have been severely disappointed by the service offered. The surgery feels more like an emergency service than your local GP. You can only book an appointment by filling out an online form which is then sent to a central booking team for triage. It feels like the surgery’s goal is then to avoid giving you an appointment at all costs. I normally just receive a text message back from the surgery either prescribing me medication without ever speaking to me (they’ve prescribed me antibiotics without ever speaking to me and diagnosed my newborn baby without ever seeing her), or to tell you your issue is not what you think it is, but offering no advice or follow up. Because you cannot reply to the text messages they send, the only way to go back to them is to join the triage queue again. It really does feel like being left alone with your medical problems and that so much time is wasted going round and round in the triage system instead of just giving you an appointment or a phone consultation. Patient care or continuity of care doesn’t seem to be a consideration at the surgery. I really hope they’ll listen to patients and fix this mess.