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Excellent care and attention

Story from nhs.uk

"Excellent care and attention"

About: Bradford Royal Infirmary

I have a recurring eye problem which flared up on Wednesday 20th March. Phoned the Eye Clinic on morning of 21st and appointment made for later that day. I went through the various procedures, four in total and left the department, after a diagnosis and with a prescription, in under one hour. Longest wait came at the pharmacy, but they were very busy.

From the first contact at reception through to finally leaving the Clinic everyone was pleasant, caring and professional. A credit to the Eye Clinic, the hospital itself and the very much under pressure NHS - when it works it is an excellent and much valued service. Thank you to all concerned.

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 4 weeks ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 03/04/2024 at 14:50
Published on Care Opinion at 14:50

Hi my name is Catherine and part of my role is responding to posts on Care Opinion.

Thank you for taking the time to post your feedback after your attendance at the Eye Clinic.

It is lovely to hear that you received a timely appointment and had a thorough assessment, were diagnosed quickly and had your prescription within an hour of attending Clinic.

It is also great to hear that everyone you encountered was pleasant, caring and professional.

I will share your feedback with the team, I am sure they will appreciate all your comments.

As a Trust we strive to provide a high level of care and patient well being and it is reassuring to have such positive feedback.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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