"Unnecessary attitude"

Last Saturday morning (15/03/24) my daughter went to Bridgwater Hospital after contacting and being referred by 111.

We waited 1.5 hrs before being seen despite referral. At just before 1.5 hrs told wait would be 2.5 hrs by grumpy staff member (though this was t case) who then turned out to be person by daughter saw in A&E. No idea if she was a nurse practitioner or doctor as didn’t introduce herself. Her attitude was awful esp to a child. My daughter complained of pain and this person said I am not asking about your pain now. I will get to that later. She prodded and poked my daughter’s leg, didn’t ask her to walk or see that she was limping. Was told it is ligament damage and to rest and ice. My daughter said felt like nerve that was giving her pain and this was dismissed.

Not a pleasant experience for either of us.

Since then has seen a physio at school and another lovely locum doctor at Woolavington who said it is muscle related not ligament. She shouldn’t be in the job if has no bedside manner.