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"A lot of patience with a very nervous patient"

About: The Ulster Hospital / Medical Day Case Unit

(as the patient),

I was diagnosed with Haemochromatosis last year.  This required the removal of 32 pints of blood by venesection over a period of 10 months.  As an individual who has a great fear of needles from childhood (probably just short of a phobia), I found that the staff in the unit were very compassionate and considerate in dealing with my disposition.  A lot of patience with a very nervous patient-sorry for the pun!

I will need to attend the unit every four months or so for monitoring and maintenance of my genetic condition but do not feel fearful about it as I know that I will be very well treated by everyone.  Many thanks to all the nurses who carried out the procedures and also to the support and administrative staff who always made me feel welcome.  Our NHS service is superb and should be protected and supported!

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Responses

Response from Karyn Dowie, Medical Day Case Ward Manager, Medicine - Medical Wards, South Eastern Health & Social Care Trust last month
Karyn Dowie
Medical Day Case Ward Manager, Medicine - Medical Wards,
South Eastern Health & Social Care Trust
Submitted on 25/03/2024 at 16:31
Published on Care Opinion at 16:31


Thank you Van Helsing for your lovely review, we have worked really hard as a team to develop our hemochromatosis pathway and I am delighted that you had such a positive experience from the outset of your visits. We have such a wonderful team who work hard for our patients and try to create a calm and relaxed environment and I am glad this shone through, we hope you have a lovely 4 month break and we look forward to welcoming you back in the near future.

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