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"Exemplary care from Hospital at Home"

About: Older People’s Services / Hospital at Home Northern Sector

(as a relative),

The acute care at Home Team, by their very nature, come into people's homes at an extremely difficult time for families.

From the moment they entered our home to care for me dad, we knew he was in good hands. Their arrival was prompt and professional - within hours of a referral being made, their assessment team arrived. We were impressed that even with such a short time of preparation, the staff who came had clearly taken time to familiarise themselves with my father's medical history and so were able to speak to us about treatments he had received to date.

Communication within the team was second to none, every member of the team who arrived during the 5 days that they cared for me Dad arrived fully up to date with what treatments that were being tried and with how he was responding.

Their ability to communicate effectively with each other and with us, the family was exemplary and helped us to trust that my father was receiving the absolute best care possible.

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Responses

Response from Katherine Stevenson, Sister, Acute Care at Home ( Community team PCOP), WHSCT 3 weeks ago
Katherine Stevenson
Sister, Acute Care at Home ( Community team PCOP),
WHSCT
Submitted on 04/04/2024 at 12:18
Published on Care Opinion at 12:18


picture of Katherine Stevenson

Thanks for your feedback.

When we receive a referral our aim is to triage and review within two hours. The team will review each patients notes for medical history, allergies and anything else appropriate to the patient.

The team always involve family members and will update patient's and family daily on an up to date plan and answer any questions asked.

The team are very privileged to be able to treat people in their own home and we would like to thanks you for making us feel very welcome.

Kind Regards

Katherine Stevenson

Sister Hospital at home

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