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Poor experience

Story from nhs.uk

"Poor experience "

About: Wansbeck Hospital

Attend x Ray dept for ct colon with contrast. I found the experience very poorly handled being disabled I was not asked if I could manage getting undressed I was not asked or given help to get on the ct scan table especially as I informed staff at the beginning that I had a hip fusion wich makes it very difficult for me to sit let alone lay down.the same for getting off the machine or dressing felt in particular the male member of the team very unhelpful as if he wasn't interested in being there very painful experience both physically and emotionally!!

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Responses

Response from Wansbeck Hospital 2 months ago
Wansbeck Hospital

Submitted on 18/03/2024 at 08:55
Published on nhs.uk at 08:55

Dear Mervyn,

We are sorry to hear of your recent experience at the X-ray department, and you were not offered the support you needed. We aim to provide a high standard of care and we would not want any patient to feel the way you do about their treatment. If you would like advice on how your experience can be looked into further, please privately share your full name, date of birth and the date of your appointment by emailing: patient.experience@nhct.nhs.uk

We really appreciate you raising these important issues with us and look forward to hearing from you.

Best wishes,

The Experience Team

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