"Failed appointment "

Daughter broke her ankle. Attended a&e and despite the long waiting times everything was ok'ish. Referred to fracture clinic a few days later to take a load bearing x ray. Attended clinic and had a normal x ray taken. When queried why the load bearing x ray wasn't taken we was advised not needed ???

Daughters ankle was placed in a boot and Doctor asked to see her in 1 week to check the bone hadn't moved. Received an appointment for 2 weeks time so called and was advised no clinic in 1 week due to audit. Spoke to the doctors receptionist who advised me the audit is now not taking place and to call Monday 18th for an appointment on Tuesday 19th as she only works 2 and half days a week.

Called Monday to be told no clinic on. Asked to speak to receptionist....passed through to receive a vm. Fracture clinic line is "engaged" all morning and unable to speak to them.

Very disappointed with service and feel very let down