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Outstanding Patient Care

Story from nhs.uk

"Outstanding Patient Care"

About: Manchester Royal Eye Hospital

Following my corneal surgery on 09/01//24, I felt compelled to provide feedback for the amazing patient care I received during my short stay. From the moment I arrived, I felt I was in safe hands, and treated with the utmost care and kindness.

My operation was an overwhelming success and I can’t thank my Consultant, Surgeon and Corneal Ophthalmology Team enough, for restoring my sight and completely changing my life. I also want to thank all members of staff on Mre Ward 55, (from the lovely, attentive nursing staff, to the cheerful, chatty catering staff). I’ll never forget the excellent care I received, you’re all amazing!

Thankyou

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Responses

Response from Manchester Royal Eye Hospital 4 weeks ago
Manchester Royal Eye Hospital

Submitted on 03/04/2024 at 15:58
Published on nhs.uk at 15:58

Dear Susan,

Thank you for taking the time to share your positive feedback regarding your experience at the Ward 55 (MREH). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments.

Yours sincerely,

Aamna Khan

Patient Experience Involvement and Engagement Officer

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