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Dodgy Fees

Story from nhs.uk

"Dodgy Fees"

About: Shirley Oaks Hospital

I went privately to Shirley Hospital, I received and invoice and paid promptly, as I was leaving the country. Prior to my leaving I received an email informing me that I needed to pay for my service. I informed them that I had paid. After many emails etc., to many people I have received an email telling me that not only do you get charged for the service, but also the same amount to the hospital which makes me wonder how they came to the same cost?

I believe I have been double charged but they are hiding behind the same fee for the hospital! I was with the consultant for approximately 15 minutes.

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Responses

Response from Shirley Oaks Hospital last month
Shirley Oaks Hospital

Submitted on 22/03/2024 at 15:52
Published on nhs.uk at 15:52

Hello John, we are truly sorry to hear about your experience, and we sincerely apologise for any confusion or inconvenience caused regarding your billing. Your feedback is valuable to us, and we take concerns like these seriously. We strive to ensure transparency and clarity in all our billing processes, and it's disappointing to hear that we fell short of your expectations in this regard.

We would like to investigate this matter further to ensure that it's resolved to your satisfaction. Please provide us with your contact information or reach out to us directly on Youropinioncounts@circlehealthgroup.co.uk so we can address your concerns promptly. Rest assured, we will do everything we can to clarify the situation and make things right.

Again, we apologise for any frustration you've experienced, and we appreciate your patience as we work to resolve this issue. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in our services in the future.

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