"Terrible"

Posted via nhs.uk last month

Waiting room overcrowded and smelled of urine .
5 hr wait - staff couldn't give any indication of wait time. Appeared have only 1 doctor on. My son has autism and was struggling with the smell and noise along with his injury.- staff couldn't care less. I witnessed the receptionist being rude to an upset mother - shouting comments after her as she left . We quietly Left after 3 hrs and went to another centre - seen & treated in less than 2 hrs .

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East Riding Community Hospital

Submitted on 21/03/2024 at 16:23

Published on nhs.uk at 16:23

Thank you so much for taking the time to leave feedback and we are so sorry you didn't have a good experience. We will forward your comments to the service, but if you want to get in touch with our Customer Care team (chcp.customercare@nhs.net) they will be able to look into what's happened. Please accept our apologies and we hope your son is feeling better.

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Terrible

"Terrible"

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