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Extremely reassuring

Story from nhs.uk

"Extremely reassuring"

About: Derriford Hospital

As a claustrophobic, I have been absolutely terrified of the MRI scan I had to attend today. From the initial phone call to make the booking, through to the staff who carried out the procedure, I have been met with kindness, consideration and a genuine understanding of my fear. They have lots of coping mechanisms in place and support you every step of the way. We are all different but if I can do it, anyone can. Thank you so much to everyone who made this experience possible today.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 4 weeks ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 08/04/2024 at 09:49
Published on Care Opinion at 09:49

picture of Alison Stanton

Thank you for taking the time to share your positive experience whilst visiting the MRI department.

Your kind comments are much appreciated, and we will ensure they are shared with the team.

MRI Team

Medical Imaging Department

University Hospitals Plymouth NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 4 weeks ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 08/04/2024 at 12:25
Published on Care Opinion at 12:25

picture of Alison Stanton

Thank you for taking the time to share your positive experience whilst visiting the MRI department, we always endeavour to take the time needed to provide a positive experience at a difficult time for our patients..

Your kind comments are much appreciated, and we will ensure they are shared with the team.

Vicki La’Roche

Principal MRI Radiographer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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