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Care Opinion

Mental health EUPD and no aftercare

Posted By Cazza68

"Mental health EUPD and no aftercare"

About: Liaison psychiatry (Newham)

(as a service user),

Left high and dry wasn’t expecting to be discharged until after care was done but nothing was scheduled and I was triggered by the sudden shock and distress it caused and didn’t feel listened to and felt like just another tick in the box.

If you become numb from being in the job to long please let senior management know so that the patient doesn’t suffer the consequences of lacklustre care I am extremely disappointed with the way I was treated by my psychiatrist.

I was very distraught after the call was just told to contact 111 with any concerns I wouldn’t feel comfortable speaking to a complete stranger who doesn’t know anything about me or my history something really needs to be put in to place so no other patient suffers like this ever again .

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Responses

Response from Janet Flaherty, Patient Experience, East London NHS Foundation Trust last month
Janet Flaherty
Patient Experience,
East London NHS Foundation Trust

Submitted on 25/03/2024 at 15:41
Published on Care Opinion at 15:41

Dear Cazza

I am so sorry to hear that you felt poorly communicated with and not as supported as you could have been during this episode. What is important is that a care plan is in place for you now and that you have an identified team/health care worker. If this has not happened, could you email us so that we can look into this for you via: elft.communications@nhs.net Put 'FAO JF' in the email title and it will come to me.

Regarding being given the 111 number, our direct borough 0800 numbers (or the NHS 111 number which offers the option of pressing number 2 on your handset) will direct your call straight to one of our mental health professionals who can access your confidential records. This means the person could read your care plan, advise on an action or a strategy to help you through, and/or make an appointment after you have left the assessment. Our clinical services are 24/7 but appointment systems are usually within office hours only so this option is helpful if things are overwhelming and you need to speak to a mental health professional. So the psychiatrist probably hoped this would be reassuring for you to have.

I will pass on your feedback to the manager of the liaison team to reflect on with the team. Thank you for getting in contact. Hearing how it feels to use our services, means teams can discuss feedback and strive to make improvements.

You may wish to make a formal complaint about your treatment. Information about how to do this can be found on our website here: https://www.elft.nhs.uk/contact-us/complaints-comments-suggestions ... but the key thing is to ensure you have support now going forward.

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Update posted by Cazza68 (a service user)

Care plans and after care are especially vital when the patient is feeling vulnerable and unsafe.

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