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Very pleased with the efficiency and quality of care I recei...

Posted By Suzie672

"Very pleased with the efficiency and quality of care I received"

About: North Devon District Hospital / Radiology (X-ray)

(as the patient),

I had an appointment in the Radiology Department for a DXA scan.  Arrived at the Reception area and was called through as soon as we had taken our seats in the waiting are.  Ben greeted us and took us down to the DXA scan room where he explained exactly what would be happening.  He brought me two gowns and I changed in a cubicle next to the room.  During the Scan Ben was very considerate and kept me informed of everything he was about to do.  He was very gentle and considerate and the whole event took about 15 minutes in total.  I was very pleased with the efficiency and quality of care I received.





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Responses

Response from Gill Kite, Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Gill Kite
Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 25/03/2024 at 09:22
Published on Care Opinion at 09:22

picture of Gill Kite

Dear Suzie672

Thank you for taking the time to leave positive feedback following your DXA scan. The DXA team have worked hard to ensure that their service is the best that it can be for their patients and so they will be delighted to receive your kind feedback that I will pass on to them today.

Kind regards

Gill

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