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From start to finish I have had excellent care.

Posted By Dawn24

"From start to finish I have had excellent care."

About: Outpatients Services / Fracture Clinic Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Radiology Royal Victoria Hospital / Trauma & Orthopaedics

(as a service user),

I received excellent care at minor injuries Royal Victoria Hospital (RVH) from ESP Sarah and Michael radiographer. Home within 4 hours from arrival at RVH.

Follow up at fracture clinic I had Nurse Gemma who looked after me very well alongside Doctor Ethan. Unfortunately I couldn't tolerate the cast but was allowed a splint instead.

6 week follow up was with Dr Kyle and Radiographer Emma, Physiotherapists Karen and Louis. 

From start to finish I have had excellent care. Thank you to everyone.

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Responses

Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust last month
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 04/04/2024 at 17:24
Published on Care Opinion at 17:24

Dear Dawn24,

My name is Linsey Sheerin, I am the Divisional Nurse responsible for Urgent and Emergency Care at Belfast Adult Emergency Departments. Thank you for taking the time to share your experience on Care Opinion. I will ensure your kind words are shared with the staff, please do not underestimate the impact this will have on them.

I hope that you are continuing to make good progress in your recovery.

Linsey

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Response from Gary Burke, Imaging Service Improvement Manager, Imaging, Belfast Health and Social care Trust 3 weeks ago
Gary Burke
Imaging Service Improvement Manager, Imaging,
Belfast Health and Social care Trust

Submitted on 22/04/2024 at 08:49
Published on Care Opinion at 08:49

Dear Dawn24,

Hello my name is Gary Burke, I am the Imaging Service Improvement Manager at Belfast Trust. Thank you for taking the time to acknowledge the excellent care you received. This means a lot to the team to receive this feedback.

Best wishes,

Gary

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Response from Belfast Health and Social Care Trust 3 weeks ago
Belfast Health and Social Care Trust

Submitted on 22/04/2024 at 14:39
Published on Care Opinion at 14:40

Hi Dawn24,

Thank you for your positive feedback, I have spoken to Gemma, Ethan and Kyle who are all delighted with your kind words; you have added a spring to their step. I will pass your acknowledgements to the lead physiotherapist. I am very please to hear your positive experiences in all departments and you are well into your recovery journey.

Best Wishes

Cecilia

Cecilia Devlin

Outpatient Sister

Fracture Clinic Royal

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Update posted by Dawn24 (a service user)

Hi Cecilia

Another RN called Lovely dealt with me too. Please thank her as well. I'm sorry I left her name out in my first message.

Dawn

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