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"Thank you so much for the excellent treatment!"

About: Lothian Community Services / Podiatry

(as a service user),

I was referred to podiatry after suffering a very painful toenail infection, which resulted in my toenail beginning to fall off. Just looking at it made me feel sick and anxious as it was so painful.

I went along to the team at Pennywell All Care Centre, and was seen by a lovely young podiatrist, who really calmed me down, and understood my concerns.

He managed to remove most of the toenail that had been causing all the problems, very gently and with no pain, all the while talking to me about anything and everything to keep me distracted.

I then had a follow-up appointment to remove the rest with a second podiatrist at Pennywell who was just as brilliant as the first. Both had such a lovely manner about them and a took great care to put me at ease and keep me comfortable.

Keep up the good work, and thank you so much for the excellent treatment!

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian last month
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 26/03/2024 at 14:28
Published on Care Opinion at 14:28


picture of Claire Withnell

Dear PSA76,

Thank you for taking the time to share your feedback with us about the Podiatry service at Pennywell.

I was sorry to read that you had reason to visit them following what sounds like a painful experience. I was pleased to read that the treatment you received from the two podiatrists sounds as if they were able to put you at ease throughout your appointments and treatment.

Please be assured I have shared this with the podiatry service and I am sure they will be delighted to receive this.

Best wishes,

Claire

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