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They listened to my concerns

Posted By PSA76

"They listened to my concerns"

About: St John's Hospital / X-rays & Scans

(as a service user),

I had an MRI scan today at St John's Hospital and want to thank the staff for their patience and putting me at complete ease as I was a little nervous. I arrived late due to transport issues beyond my control and I honestly didn't think they would be able to fit me in, but they did, and with kindness too!

I was a little nervous as I needed a canula fitted as part of the scan and didn't have a great experience with this previously. They listened to my concerns, it was fitted with no problem and the whole scan was a breeze. Thank you so much for the care and kindness!

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Responses

Response from Gordon Mills, Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC), NHS Lothian 2 months ago
Gordon Mills
Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC),
NHS Lothian

Submitted on 22/03/2024 at 13:14
Published on Care Opinion at 13:14

Dear PSA76,

Thank you for taking the time to give such lovely feedback. I understand how stressful running late for appointments can be. I'm glad the team were able to accommodate you and listed to your concerns about cannulation. I will pass this on to the team.

Thanks again.

Gordon

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Response from Helen Wallace, Business Manager, DATCC - Diagnostics, Anaesthetics, Theatres & Critical Care, NHS Lothian 2 months ago
Helen Wallace
Business Manager, DATCC - Diagnostics, Anaesthetics, Theatres & Critical Care,
NHS Lothian

Submitted on 22/03/2024 at 15:53
Published on Care Opinion at 15:56

Dear PSA76,

Thanks so much for taking the time to share your story! It is great to hear that the team were able to make you feel so at ease, especially at what I can imagine must have been an anxious time for you! I have shared your kind feedback with the Radiology Sector manager and she asked me to pass on her thanks too. We will make sure the team at St John's also get to read your lovely comments!

Wishing you all the best and thanks again for getting in touch.

Kind Regards

Helen Wallace

Business Manager for Diagnostics, Anaesthetics, Theatres & Critical Care

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