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I would like to say a big thank you to everyone involved

Posted By grawh84

"I would like to say a big thank you to everyone involved"

About: Adult Health & Support Services / Occupational Therapy General practices in Lanarkshire

(as a service user),

I have been unwell for a while, and one of the big problems has been long covid. Things can happen to me very suddenly and last for a while or go away quickly. Because of this, the GP put me in touch with the OT team. In the beginning, I was very sceptical as I've never asked for help with my mental health or exercise in the past, but I realised I was sinking so met with Lorna the OT. 

Lorna didn't push me, she asked me questions, and let me talk in my own time, and she didn't judge me. At times, she came with an assistant called Orla. 

They gave me lots of hints about exercises I could do, which has helped a wee bit with pain, but mostly I think it has helped me mentally and lifted my spirits. They have been to my house to see if they could advise me about things to support me with my mobility. They supported me in filling in a form to see if I could get a suitable ground-floor flat / accommodation. 

The support has been exemplary. I would like to say a big thank you to everyone involved; my GP, Lorna, and Orla. It is very much appreciated. 

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Responses

Response from Amanda Turner, South Team Lead, Primary Care Occupational Therapy, NHS Lanarkshire last month
Amanda Turner
South Team Lead, Primary Care Occupational Therapy,
NHS Lanarkshire

Submitted on 22/03/2024 at 11:56
Published on Care Opinion at 12:05

picture of Amanda Turner

Dear grawh84,

Many thanks for taking the time to provide feedback regarding your experience of working alongside On our our primary care occupational therapists, Lorna.

I am delighted to read you story, and hear that the input offered has helped lift your spirits, as well as providing useful strategies to help you manage pain.

I will make sure this feedback is shared with Lorna,Orla and the wider team. We are always very grateful to receive any feedback regarding our service.

May I take this opportunity to wish you well.

Amanda

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/03/2024 at 18:22
Published on Care Opinion at 18:22

picture of Jennifer Montgomery

Dear grawh84,

Thank you for sharing your experience of your GP practice.

I am so pleased to hear that putting you in touch with occupational therapy you have made great improvements. I hope that you continue with this going forward.

GP’s are independent contractors and are responsible for investigating and responding to any feedback about their service, sadly they are not registered to respond directly to feedback through Care Opinion. Could I ask you to pass on your kind words to the practice manager who will ensure you GP hears your positive feedback.

Kind Regards,

Jenni

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