"Very poor care"

My daughter is currently waiting for treatment for a severe medical condition. She has been referred to a Leeds hospital

She requested referral to a pelvic floor clinic to try and stabilise the condition until either having an operation or other treatment. She attended Leeds hospital again last week and was told they’d written to her doctor in Haxby in October 2023 requesting a referral. It is now March 2024 and she’s heard nothing. Her condition is now really bad and very debilitating. Can you please explain why nothing has been done. Your treatment of patients is so erratic. You either manage to secure an appointment within a relatively short time or it’s 6 weeks or not at all. This practice is so disorganised. and inefficient to put it mildly. Do you have a system? Where do these referral requests end up? Your prescription reviews are non existent. I have friends who have been left on really strong medication for years and not had it reviewed once. How does it all work? Do doctors still hold regular surgeries? Are there actually any doctors there at all or have they all left. We don’t have any confidence in Haxby surgery. All we can do is just hope we don’t become ill because it’s pot luck if we’ll be treated or not. Meanwhile my daughter is left with the only option to pay for private care which she can ill afford to try and secure a successful outcome for her disability. When will something be done about Haxby Health Ctr? We deserve to feel that if we’re ill we will be treated and within a short space of time. The receptionists seem to not know the system. Would really help if they had adequate training. That’s a huge obstacle when you’re trying to negotiate your way through to obtain treatment. It’s really frightening to realise that if you’re ill you could quite well be left to get on with it