"Terrible GP practice with terrible receptionists "

I started off by calling the gp surgery early in the morning at 8am for an appointment. I was told I was in a queue of over 50 people. I waited for over two hours to get to the top of the queue and when I got to the top of the queue I got cut off. This continued for over a week. After continuously trying to get through, When someone did finally pick up my call, they told me all appointments were gone. I told them I’ve been waiting in the queue for over two hours now, and I’ve been ringing in all week. (First of all why make people wait for that long in a queue if all appointments are gone) He advised me to come to the surgery early in the morning in order to get an appointment, rather than call in. At this point I was really frustrated, but said thankyou and put the phone down. The next day I walked to the surgery as advised by the receptionist. When I got there I found a receptionist sat at the front desk. I explained I needed an appointment with the doctor. She said we dont book appointments face to face, you have to call in to get an appointment. Her town of voice and manner in which she spoke was very degrading and unprofessional. I explained I had been told by a receptionist to come in the morning to book an appointment. She shouted: well he’s knew and he doesn’t know! ( as if it’s my fault that the staff at this surgery do not communicate with each other) she was so horrible, spoke in such a degrading manner. When I explained I needed to see the gp for back pain, she shouted well you need to see a physio for that, gp can’t see you for that. I left the surgery being made to feel so small, like someone who was wasting their time. I only went to the surgery to ask for a appointment with the gp, not to be insulted. She made me feel so uncomfortable. She was rude, impolite, bad-mannered and is a person who nreds to learn how to interact with others.