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Dr and admin teams don't listen to the patient

Story from nhs.uk

"Dr and admin teams don't listen to the patient"

About: Firstcare Practice

I was on anti fungal medication that was working, I just needed longer for the full benefits to take effect so I called asking for an extension of my prescription. Sent a photo of my condition as they asked. Proceeded to prescribe me a random cream that will irritate my skin and not address the fu gal infection from my root cause, the scalp! I explained all this on a phonecall but was ignored anyway and they prescribed me a random cream they never told me the name of, just that it would irritate my skin at the start. Top care, attention to detail and facts and professionalism. Not.

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Responses

Response from Firstcare Practice last month
Firstcare Practice

Submitted on 25/03/2024 at 15:08
Published on nhs.uk at 15:08

Dear Amy

We very sorry to hear you're unhappy with your experience, and that you felt you weren't listened to properly. We try hard to train our staff to be understanding and to listen to our patients and respond to their needs. If we have fallen short on this occasion we apologise. If you would like us to look further into the matter for you, we'd be happy to do that - you can email us more details on manager.hiyos@nhs.net and we will investigate.

Many thanks, from your Hiyos team

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