"Great gp's but always late"

The gp I saw was very professional and polite. My appointment was at 10.35 and I wasn't seen until 11.10. Whilst waiting I watched the screen in the surgery that shows statistics on appointment attendance, appointments created and more but found myself frustrated watching it as the majority of statistics centred around what patients were doing to slow things down and not on statistics on how the surgery could improve.

I know gp's and NHS staff work really hard. My appointments are always late, this for me needs to be looked at to either space them out more or give them more support to stay on time.