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A&E shocking!!

Story from nhs.uk

"A&E shocking!!"

About: Northampton General Hospital NHS Trust

My husband had emergency surgery 5 weeks ago,on the 16 th March had to return toA&E with severe abdominal pain,he was left in a chair in A&E till 6 o’clock 17th March.their was no privacy,and frankly the place was disgusting,on a positive note the nurses and doctors were doing their best,in what I can’t imagine is a very nice place to work,I only hope my husband or any off my family need to return

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Responses

Response from Sara Francis, Patient Experience Coordinator, Northampton General Hospital NHS Trust last month
Sara Francis
Patient Experience Coordinator,
Northampton General Hospital NHS Trust

Submitted on 22/03/2024 at 12:52
Published on Care Opinion at 12:52

picture of Sara Francis

Good afternoon,

Thank you very much for taking the time to leave a review on your husband's experience.

We are very sorry to hear that your husband did not have a positive experience when visiting the Emergency Department at NGH. This must have been a very worrying time for both of you so soon after your husband's operation.

If you would like to speak to someone about this please contact the Patient Experience Department at ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience and are always looking at ways to improve.

With best wishes

Sara Francis

Patient Experience & Engagement Team

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