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I wasn't made to feel a nuisance

Posted By millimetercj99

"I wasn't made to feel a nuisance"

About: Falmouth Community Hospital / Ophthalmology

(as a service user),

Great experience! I was seen on time by two lovely, friendly ladies, put my mind at ease straight away. We had a laugh a minute.

The doctor I saw following on from this, again, put me at my ease and was polite and friendly. I wasn't made to feel a nuisance which can be the case when you're in your 80s.

On a negative side, I found it rather difficult to find the building and then the clinic. 

I wondered if a map on the letter for the appointment would be a possibility.

Thank you so much.

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Responses

Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust last month
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 21/03/2024 at 12:26
Published on Care Opinion at 12:26

Dear millimetercj99,

Thank you for taking the time to leave feedback for the Eye Unit.

I am delighted to hear that you found all the staff to be friendly and polite!

I will certainly pass your feedback to the team, to let them know your appreciation and also to our manager who could look into your suggestion of a map with the appointment letter.

Thanks

Kerry Trembath

Senior Staff Nurse

Ophthalmology

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