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Let down

Story from nhs.uk

"Let down "

About: Medefer

communication issues, which I hope are being investigated

After having a polyp removed in December 2022 - there must be some communication issues has I was told I would have a follow up appointment in six months,

And within the last week January/24

Just had a phone call with an apology, Sorry but not good enough

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Responses

Response from Medefer last month
Medefer

Submitted on 18/03/2024 at 06:36
Published on nhs.uk at 06:36

Thank you for your feedback. We are committed to delivering the highest quality and speed of care. Recently, we identified a small number of patients who had a delay in their correspondence.

Every case was clinically reviewed, and we're pleased to say that no clinically adverse outcomes were identified.

We have already put in processes in place to prevent a repeat of this delay for our patient.

We do acknowledge that in this case, we fell short of the standards we have set ourselves, and the expectations that the patients like you have from our service.

We apologise for any frustration or inconvenience you may have experienced, and once again, thank you for taking the time to provide us with feedback.

If you would like to discuss these issues, we would be grateful if you could please contact us on 08000 112 113 (between 8am and 6pm) or by email at feedback@medefer.com. We will arrange a member of our team to contact you.

They will work with you to understand the specific issues you are facing and will take the necessary steps to resolve them as quickly as possible.

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