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No flexibility for appointments

Posted By muscanb53

"No flexibility for appointments"

About: Health Visiting / Blantyre

(as a parent/guardian),

They came into my home and reiterated a whole list of dos and don’t. Felt like being talked at instead of a conversation going on between adults. Then there’s no flexibility for appointments, need to see baby at so many weeks. Never asked for the help or support of a health worker and I don’t want it. Feel like I’m looking after their child. 

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Responses

Response from Carmen Obre, Service Manager, Hamilton Locality, South Lanarkshire Health & Social Care Partnership last month
Carmen Obre
Service Manager, Hamilton Locality,
South Lanarkshire Health & Social Care Partnership

Submitted on 25/03/2024 at 09:20
Published on Care Opinion at 09:28

Muscanb53, Thank you so much for sharing your feedback on Care Opinion. I am really sorry that this has been your experience during your Health Visiting appointment. I would be keen to explore this in more detail if you could provide details as to your appointment as well as staff name to my e-mail address. I can link with the relevant team and explore this in more detail.

carmen.obre@lanarkshire.scot.nhs.uk

You can also contact Patient Affairs Tel. 01698 752 800, Option 2 and/or email PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk if you feel you would like to make a formal complaint

Once again, please accept my sincere apology that this was your experience of our HV service, and thank you for sharing this valuable feedback with us.

Best wishes,

Carmen

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