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"Great care she had from start to finish"

About: Royal Hospital for Children (Glasgow) / 23 Hour Unit ( Ward 1A) Royal Hospital for Children (Glasgow) / Day surgery Royal Hospital for Children (Glasgow) / Play Team Royal Hospital for Children (Glasgow) / Theatres, recovery and Anesthetics

(as a parent/guardian),

My daughter was having day surgery mid March 2024 at ward 1A Royal Children's Hospital.

I wanted to say what great care she had from start to finish it all went very smoothly.

I want to thank all the nursing staff particularly the nurse in the theatre and the anaesthetist who were so good with her when she was feeling scared and anxious.  Dr Murphy the Surgeon for his expertise. Additionally Louise the Play Therapist for putting my daughter at ease with distracting activities prior to surgery which helped greatly and she really enjoyed.

Also wanted to thank Joanne the Paediatric Secretary for her help prior to the procedure, she couldn't have been more helpful.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 27/03/2024 at 12:30
Published on Care Opinion at 12:30


picture of Kevin Torbet

Dear skyns43

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear you were happy with the care and treatment your daughter received from our staff and the operation went smoothly.

It was great to hear how the staff within the Play Team and Ward 1A worked together to make your daughter's experience as comfortable and hassle free as it possibly could be under the circumstances.

I will be happy to pass on your thanks to the teams involved who I'm sure will be touched to hear your kind words.

Kind regards

Kevin

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