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Care Opinion

What a super, friendly and efficient service

Posted By PJAW

"What a super, friendly and efficient service"

About: Queen Margaret Hospital / Minor Injuries Unit

(as the patient),

I attended minor injuries in Queen Margaret Hospital, Dunfermline and was met & greeted by an excellent reception member of staff who dealt with my booking in very efficiently.  I waited a very short time and was taken by nurse practitioner to look into my issue. The NP checked my issue, asked for a further opinion  of another nurse. Resolved my issue in minutes and i was on my way within 20 minutes of arriving. What a super, friendy and efficient service.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 3 weeks ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 02/04/2024 at 18:08
Published on Care Opinion at 18:08

picture of Siobhan Mcilroy

Posted by PJAW (as the patient), last week

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am delighted you had a positive experience during your visit to the Minor Injuries Unit. I am pleased you were warmly welcomed and seen quickly. I am sure the team will be very grateful for your feedback.

Thank you again for sharing your story, best wishes and take care, Siobhan

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 2 days ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 25/04/2024 at 19:20
Published on Care Opinion at 19:20

Thanks for taking the time to give this positive feedback, I am glad we were able to meet your expectations.

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