"Caring staff"

I had an appointment at the pelvic pain clinic in the clover suite yesterday. I found it difficult sitting in the waiting room as I was feeling nauseous and had sharp pains but I didn’t want to disturb the staff. I was worried that I would vomit though so I asked for a sick bag.

The receptionist took this seriously and asked a nurse to quickly give me a sick box. They then let me go into the appointment room to lie down. This was good as my appointment was about an hour late (I understand that there may have been emergency cases before me) so I was thankful I didn’t need to sit that long while feeling unwell and they told me to let them know if I need anything.

They also took my blood pressure and checked my pulse and got me to do a urine sample during my waiting time. While I was walking to the toilet, I got in more pain and one of the nurses comforted me. I was very surprised as I get nervous that people might not like me because of my race and religion but it felt nice that the staff still seemed to be caring towards me.

The appointment went really well. I felt like they listened to all my symptoms and were empathetic during this. They arranged further tests and prescribed me a medication to try in the meantime. I felt the appointment was productive.