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Not happ

Story from nhs.uk

"Not happ"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

I had a really bad nose bleed on the 8th March I went to the qmc and after being there all day saw a really nice I think was a consultant who sorted me out she explained things and was really concerned she said I will get a phone call to make an appointment I got an appointment on the15th March at 10 30am there were very people waiting i got called in at about 11 15am to whitch I was asked why are you here from then on I was made to feel I was wasting her time

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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals last month
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 21/03/2024 at 12:38
Published on Care Opinion at 12:38

Dear Patient

Thank you for sharing your experience of our services.

We are sorry to hear that you felt it was unsatisfactory and that you were made to feel this way.

Please contact us via the email address PALS@nuh.nhs.uk where we can liaise directly with the department on your behalf and ensure that this doesn't happen again.

Kind regards,

Kelly - Patient experience officer.

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